Terms of Use

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  • All personal information handled by Gangnam Medical Service is collected, retained, and processed with the consent of the information subject based on the relevant laws and regulations.

    This policy will take effect from April 2022.

    This website values users' personal information and complies with the personal information protection regulations under related laws, such as the , etc. relevant to the protection of personal information. This website will do its best to maintain strict security through the Personal Information Handling Policy to prevent unauthorized access to the users' personal, and we would like to inform you about the purpose and methods of use of personal information provided by users and what measures are being taken to protect personal information. However, this Personal Information Handling Policy may be updated depending on the changes in government's laws and guidelines and to provide you with better customer services, so it is advised to check the content regularly when visiting the website, and if the personal information handling policy is revised, it will be announced through website notice (or individual notice).

    1. Items of Personal Information To be Collected and Collection Methods

    This website collects the following personal information for the provision of customer support and service.

    A. Personal Information Items - Required Items: Name, Gender, Date of birth, Email address, Residing country, Information of legal representative for those under 14 years of age However, service usage history, access logs, access IP information, etc. may be generated and collected in the process of accessing internet services.

    B. Collection Method: Filling out basic information for using free estimates and self-diagnosis

    2. Purpose of Collection and Use of Personal Information

    This website uses the collected personal information of users for the following purposes.

    A. Reply Management According to Service Provision Use of email address to reply to any email inquiries regarding a free estimate

    B. Current Status Analysis of Users Use as data to improve the website by analyzing information including country, gender, and age group of users in the use of free estimate, self-diagnosis, coupons, etc.

    C. New Service Development and Future Operations Use as reference material to develop new services through the analysis of users or as a reference for setting the future operational strategy of the website reflecting the opinions of users

    3. Retention Period and Use of Personal Information

    In principle, this website disposes of personal information without delay after the purpose of collecting and using personal information is attained. (Name, email address, etc.) However, personal information that does not identify individuals is kept for service improvement and the current status analysis of the website. (Excluding personal identification information (name, email address, etc.)

    A. Where it is obligated to preserve by legislation and commercial law (not applied to current services)

    - Records on display and advertising
      Data Retention Policy: Act On The Consumer Protection In Electronic Commerce
      Data Retention Period: 6 months

    - Records concerning the withdrawal of contracts or subscriptions
      Data Retention Policy: Act On The Consumer Protection In Electronic Commerce
      Data Retention Period: 5 years

    - Records concerning payment and supply of goods, etc
      Data Retention Policy: Act On The Consumer Protection In Electronic Commerce
      Data Retention Period: 5 years

    - Records concerning the handling of consumer complaints or disputes
      Data Retention Policy: Act On The Consumer Protection In Electronic Commerce
      Data Retention Period: 3 years

    - Records concerning the collection, processing, use, etc. of credit information
      Retention Basis: Act On The Consumer Protection In Electronic Commerce
      Retention period: 3 years

    B. If there is individual consent of the user, it shall be kept until the period according to the individual consent.

    4. Procedures and Methods of Personal Information Destruction

    A. Destruction Procedures

    This website will dispose of personal information without delay if the usage of the service is completed. However, information that does not identify individuals may be retained. (gender, age group, etc.)

    B. Destruction Method

    - Personal information recorded on paper documents is shredded with a paper shredder or destroyed through incineration.

    - Personal information stored in the form of an electronic file is deleted using a technical method that cannot be restored.

    5. Provision and Sharing of Personal Information to Third Parties

    This website does not provide your personal information to any external parties. However, exceptions are made in the following cases.

    - Where under the provisions of laws and regulations, or there is a request from an investigative agency for investigative purposes following the procedures and methods prescribed by laws and regulations (As information identifying an individual is automatically destroyed after using the service, it is only applied to information not identifying of an individual)
    6. Entrustment of Handling Personal Information

    Currently, this site does not entrust the handling of personal information to outside companies. In the event of such a need in the future, we will inform the users of the consignees and the details of the consignment work in detail and obtain consent.

    7. Rights of users and legal representatives and methods of exercising said rights

    Users and legal representatives may inquire at any time whether personal information is registered/stored, and may request permanent destruction of personal information upon request. Currently, the service does not store information that can be identified as an individual, and if personal information is to be kept in the future, we will inform you in detail and obtain consent.

    8. Relevant Matters Concerning the Installation, Operation, and Refusal of Automatic Personal Information Collection Devices (cookies, etc.)

    To provide appropriate and useful services to users, the website may use 'cookies' which are frequently retrieved and store usage information. Cookies are a small amount of information sent by the server (HTTP) used to run the website on the user’s computer browser and are also stored on the hard disk of the user’s computer. One can block to store cookies through the settings at the top of the web browser.

    - How to block cookie settings (in terms of Internet Explorer) Click “Tools” at the top of the web browser > “Internet Options” > “Privacy” Depending on the options setting of the web browser, users can accept all cookies, check and accept each time cookies are saved, or deny saving all cookies. However, please note that there may be restrictions on some features on our website that require login services
    9. Technical/Organizational Precautions for Personal Information

    This website implements the following precautions to protect users' personal information.

    A. Information identifying an individual Name, email address, etc. The information will be destroyed when the service is completed.

    B. Preparation against hacking, viruses, etc. This website takes the necessary security measures to prevent leakage or damage of users' personal information through unauthorized access and it strives to obtain all possible technical methods to ensure improved security measures.

    C. Restriction and Education of Personal Information Handlers This website has limited the number of employees handling personal information to a minimum and conducts training on relevant employees regularly to ensure compliance with this policy.

    10. Personal Information Protection Officer / Manager

    To protect users' personal information and handle complaints related to personal information, this website operates a customer service team in charge of personal information management. If you have any questions about the user's personal information, please contact the customer service team or the personal information manager below

    - Director of Personal Information Protection: Kim, Hee-joo, Director of New Design Bureau

    - Manager of Personal Information Protection: Kim, Soo-hwan, Officer of Computer Information Department

    - Personal Information Protection Team and Contact
    Computer Information Division (Department of Information and Communication) Tel: 02-3423-5346, Email: kbose76@gangnam.go.kr, Fax: 02-3423-8826

    If you need to report or consult about other personal information infringement, please contact the relevant institutions below.

    - Personal Information Dispute Mediation Committee (www.1336.or.kr/1336).
    - Information Protection Mark Certification Committee (OPA PRIVACY) (www.eprivacy.or.kr/02-580-0533~4).
    - Internet Crime Investigation Centre of the Supreme Prosecutor's Office (http://icic.sppo.go.kr/02-3480-3600)
    - Police Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)